TFG Money Account holders can access an optional service that will provide the account holder with a SMS containing details of purchases over R100 made on the account holder’s TFG Money Account.
T
TFG Fraud Alert
As a TFG Money Account holder, you have access to this optional value added service product.
TFG Fraud Alert sends you an SMS to your nominated cellular telephone number every time a purchase with a value over R100.00 is made on your TFG Money Account.
The SMS will contain details as to the date on which the purchase on your TFG Money Account was made, the amount of the purchase and in which store the purchase was made.
The cost of the service is R4.50 per month and is billed to your TFG Money Account each month.
TFG Fraud Alert is not an insurance product. Terms and conditions apply and can be downloaded by clicking on the icon below.
TFG Protect is an optional value added service which gives customers access to an app through which a customer can request private emergency security armed response and medical and ambulance response assistance on demand.
If the customer is in a serious emergency which could cause the customer to become seriously injured or even die, the customer can use the app to activate a virtual panic alert by pressing a key on the customer’s smartphone. When the customer activates the virtual panic alert on the app, an armed responder or medical responder who is closest to where the customer is will be automatically sent to assist the customer using the geolocation feature on the customer’s smartphone. The customer will be able to track the responder, giving the customer peace of mind that help is on the way.
The armed responders and medical responders are not part of TFG – they are contracted by Rappid Response (Pty) Ltd trading as AURA to provide the services. Rappid also owns the app.
THE COST OF THE PRODUCT
TFG Protect costs R49 per month and is billed to the customer’s TFG Money Account. If the customer wants to add one extra user, the total cost of the product will be R69 a month. If the customer wants to add up to four extra users, the total cost of the product will be R99 a month.
CANCELLATION
The customer can contact TFG’s customer services department on 0860 834 834 and give 30 days’ notice if he/she wants to cancel TFG Protect and its services.
COMPLAINTS
If a customer has queries about the billing of TFG Protect to his/her TFG Money Account or about the sale of TFG Protect, the customer may contact TFG on 0860 834 834 or on email at TFGProtect@tfg.co.za. For all other queries, the customer may use the contact details on the ‘contact us’ tab on the app.
Terms, conditions, limits, restrictions and indemnities apply and can be downloaded by clicking on the icon below.
